ACADEMIC TECHNOLOGY HELP DESK

• Starting Fall 2007, the Academic Technology HelpDesk has begun operation to support issues related to instructional technology.

Hours of Operation	Our HelpDesk staff wil be available: Monday-Thursday.......8:00 am- 7:00 pm Friday........................8:00 am- 5:00 pm
Services Offered	The HelpDesk will provide a variety of services: Create Accounts and reset passwords for both faculty and students Troubleshoot account problems Set up email accounts for adjunct faculty Set up voicemail accounts and reset voicemail passwords for adjunct faculty Address general system login issues Provide basic telephone troubleshooting/support for classrom technology HelpDesk staff will forward issues that cannot easily be resolved to the IT department via the Work Order system.
Contact Us	Contact our HelpDesk Staff by: Phone: 303-340-7539 Email: Helpdesk@ccaurora.edu
Information Needed: Student	S#, First and Last Name, Date of Birth
Information Needed: Faculty	Username, First and Last Name
	The above information must be submitted by a CCA Employee who has verified the user's identity. We cannot honor requests for password resets from a student's personal email account as we are unable to verify the identity of the requester.

We hope these services will enhance your use of instructional technologies. We appreciate your feedback and will continue to evaluate additional services we may be able to provide in the future.

 

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"Let us think of education as the means of developing our greatest abilities, because in each of us there is a private hope and dream which, fulfilled, can be translated into benefit for everyone and greater strength for our nation." -John F. Kennedy