| Community College of Aurora - Student Services and Enrollment
Management |
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| Student
Report Cards - Collected Daily. Frequency counts. |
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| 2006 - 2007 |
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| What overall grade
would you give this office? |
and respectful? |
Help you needed? |
what you wanted
to? |
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A |
B |
C |
D |
F |
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Yes |
No |
Yes |
No |
Yes |
No |
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| Reg/Adm |
77 |
10 |
2 |
2 |
3 |
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82 |
3 |
82 |
2 |
81 |
4 |
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| Advising |
57 |
8 |
2 |
1 |
1 |
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62 |
1 |
62 |
2 |
62 |
1 |
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| LRC |
35 |
3 |
0 |
1 |
1 |
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40 |
1 |
39 |
2 |
40 |
2 |
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| Fin. Aid |
37 |
8 |
5 |
2 |
10 |
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49 |
7 |
40 |
9 |
38 |
13 |
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| Cashier |
5 |
1 |
0 |
1 |
4 |
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5 |
2 |
5 |
2 |
5 |
2 |
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| Lowry 1-stop |
30 |
2 |
1 |
1 |
0 |
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33 |
0 |
33 |
1 |
31 |
3 |
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| Student Life |
8 |
1 |
0 |
0 |
1 |
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8 |
1 |
8 |
1 |
8 |
1 |
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| Other |
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1 |
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1 |
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1 |
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1 |
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| Total: |
249 |
33 |
10 |
8 |
20 |
320 |
280 |
15 |
270 |
19 |
266 |
26 |
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| Percents: |
A |
B |
C |
D |
F |
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| FY07: |
78% |
10% |
3% |
3% |
6% |
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| FY04: |
70% |
18% |
7% |
2% |
3% |
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| FY03 |
51% |
19% |
8% |
4% |
18% |
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| 7/1/03 - 6/30/04 |
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| Courtesy |
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Quality of Service |
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| Dept |
A |
B |
C |
D |
F |
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Dept |
A |
B |
C |
D |
F |
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| Reg/Adm |
122 |
14 |
3 |
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Reg/Adm |
110 |
15 |
1 |
1 |
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| Advising |
100 |
28 |
5 |
1 |
4 |
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Advising |
84 |
21 |
8 |
1 |
5 |
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| LRC |
62 |
23 |
9 |
2 |
3 |
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LRC |
72 |
26 |
3 |
4 |
4 |
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| Fin. Aid |
62 |
14 |
19 |
6 |
16 |
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Fin. Aid |
54 |
15 |
10 |
7 |
17 |
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| Cashier |
63 |
20 |
11 |
4 |
3 |
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Cashier |
64 |
17 |
13 |
8 |
2 |
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| Lowry 1-stop |
76 |
10 |
3 |
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Lowry 1-stop |
74 |
8 |
3 |
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| Student Life |
30 |
8 |
5 |
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Student Life |
31 |
8 |
2 |
1 |
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| Residence Life |
27 |
9 |
1 |
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1 |
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Residence Life |
14 |
9 |
3 |
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| Instruction |
33 |
17 |
3 |
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Instruction |
32 |
13 |
4 |
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| Total: |
575 |
143 |
59 |
13 |
27 |
817 |
Total: |
535 |
132 |
47 |
22 |
28 |
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70% |
18% |
7% |
2% |
3% |
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| 7/1/02 - 6/30/03 |
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| Courtesy |
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Quality of Service |
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| Dept |
A |
B |
C |
D |
F |
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Dept |
A |
B |
C |
D |
F |
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*FA
Analysis: |
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| Reg/Adm |
15 |
7 |
2 |
3 |
3 |
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Reg/Adm |
16 |
7 |
1 |
2 |
3 |
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Cards available at the counter. Had they
been available previously, numbers may have been higher. |
| Advising |
19 |
5 |
1 |
1 |
2 |
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Advising |
17 |
6 |
2 |
1 |
3 |
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Most "F" complaints during day
before school. |
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| LRC |
19 |
5 |
2 |
1 |
2 |
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LRC |
18 |
7 |
1 |
1 |
1 |
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FA is serving a record amount of students
- up over 20% according to datamall, with 2 less staff. |
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| Fin. Aid |
4 |
2 |
3 |
2 |
10 |
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Fin. Aid |
9 |
4 |
4 |
1 |
7 |
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Phone call complaints way down. No CCHE
complaints. |
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| Cashier |
9 |
3 |
2 |
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5 |
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Cashier |
11 |
3 |
2 |
2 |
1 |
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| Lowry 1-stop |
7 |
2 |
1 |
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2 |
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Lowry 1-stop |
7 |
2 |
1 |
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1 |
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| Student Life |
4 |
2 |
1 |
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2 |
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Student Life |
5 |
4 |
1 |
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1 |
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| Residence Life |
3 |
3 |
1 |
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2 |
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Residence Life |
3 |
5 |
1 |
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1 |
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| Instruction |
7 |
4 |
1 |
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2 |
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Instruction |
8 |
5 |
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| Total: |
87 |
33 |
14 |
7 |
30 |
171 |
Total: |
94 |
43 |
13 |
7 |
18 |
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51% |
19% |
8% |
4% |
18% |
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| 7/1/01 - 6/30/02 |
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| Courtesy |
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Quality of Service |
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| Dept |
A |
B |
C |
D |
F |
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Dept |
A |
B |
C |
D |
F |
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| Reg/Adm |
22 |
5 |
4 |
0 |
0 |
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Reg/Adm |
24 |
4 |
4 |
0 |
0 |
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| Advising |
16 |
4 |
3 |
2 |
4 |
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Advising |
12 |
5 |
5 |
1 |
7 |
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| LRC |
12 |
6 |
6 |
0 |
0 |
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LRC |
11 |
9 |
3 |
1 |
1 |
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| Fin. Aid |
10 |
4 |
3 |
2 |
18 |
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Fin. Aid |
10 |
3 |
3 |
2 |
13 |
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| Total: |
60 |
19 |
16 |
4 |
22 |
121 |
Total: |
57 |
21 |
15 |
4 |
21 |
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| 7/1/00 - 6/30/01 |
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| Courtesy |
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Quality of Service |
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| Dept |
A |
B |
C |
D |
F |
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Dept |
A |
B |
C |
D |
F |
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| Reg/Adm |
20 |
3 |
2 |
0 |
1 |
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Reg/Adm |
15 |
6 |
2 |
1 |
0 |
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| Advising |
16 |
6 |
2 |
0 |
3 |
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Advising |
15 |
5 |
2 |
0 |
2 |
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| LRC |
12 |
9 |
0 |
0 |
0 |
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LRC |
14 |
6 |
1 |
0 |
0 |
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| Fin. Aid |
14 |
2 |
2 |
0 |
6 |
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Fin. Aid |
11 |
5 |
1 |
0 |
6 |
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| Total: |
62 |
20 |
6 |
0 |
10 |
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Total: |
55 |
22 |
6 |
1 |
8 |
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