Clarus Report 1998 (by consultants)	CCA = Community College of Aurora
	Metro = Denver Metro area CCs
	Other = 17 other colleges.
Admissions Office	CCA	Metro	Other
Friendliness and courtesy of staff	4.06	3.92	3.96
Knowledge and competence of staff	3.95	3.86	3.89
Convenience of hours open	3.85	3.76	3.79
Simplicity of forms to be completed	4.01	3.77	3.78
Easy to understand materials	4.01	3.82	3.83
Response time to concerns/questions	3.98	3.75	3.74
Availability of information before enrolling	3.95	3.77	3.78
Value of orientation program	3.79	3.62	3.54
Registration/Registrar's Office	CCA	Metro	Other
Friendliness and courtesy of staff	4.13	3.84	3.85
Knowledge and competence of staff	4.06	3.77	3.85
Convenience of hours open	3.97	3.68	3.73
Simplicity of forms to be completed	4.07	3.78	3.81
Easy to understand materials	4.1	3.83	3.85
Response time to concerns/questions	3.94	3.67	3.71
Ease/convenience of registering	4.15	3.84	3.84
Easy to understand class schedules	4.21	4.03	4.04
Dropping and adding policy	4	3.74	3.75
Ease in getting transcript	4.15	3.76	3.8
Variety of classes offered	3.71	3.66	3.63
Convenience of class times	3.58	3.61	3.57
Classes offered when needed	3.4	3.41	3.33
Financial Aid Office	CCA	Metro	Other
Friendliness and courtesy of staff	3.83	3.53	3.81
Knowledge and competence of staff	3.67	3.6	3.79
Convenience of hours open	3.86	3.45	3.66
Timing of financial aid awards	3.53	3.36	3.45
Simplicity of forms to be completed	3.56	3.33	3.45
Accuracy of financial aid information	3.54	3.41	3.56
Response time to concerns/questions	3.65	3.35	3.54
Availability of information before enrolling	3.85	3.37	3.55
Availability of work-study positions	3.44	3.46	3.49
Academic Advising	CCA	Metro	Other
Friendliness and courtesy of staff	3.98	3.87	3.98
Knowledge and competence of staff	3.85	3.77	3.84
Convenience of hours open	3.86	3.66	3.71
Accuracy of information received	3.78	3.66	3.73
Knowledge of classes required for transfer	3.7	3.58	3.62
Knowledge of classes required for degree	3.88	3.69	3.76
Career Planning/Placement Center	CCA	Metro	Other
Friendliness and courtesy of staff	3.59	3.75	3.86
Knowledge and competence of staff	3.75	3.67	3.81
Convenience of hours open	3.72	3.66	3.72
Availability of career clarification resources	3.66	3.58	3.69
Availability of job placement services	3.55	3.53	3.6
Testing and Assessment Center	CCA	Metro	Other
Friendliness and courtesy of staff	4.1	3.88	3.93
Knowledge and competence of staff	4.1	3.84	3.89
Convenience of hours open	3.88	3.72	3.79
Easy to understand materials	4.06	3.82	3.86
Availability of information before enrolling	3.99	3.71	3.73
Availability of tutoring	3.77	3.66	3.79
Quality of tutoring	3.98	3.68	3.77
Student Activities	CCA	Metro	Other
Friendliness and courtesy of staff	3.84	3.75	3.88
Knowledge and competence of staff	3.88	3.71	3.83
Variety of programs/activities	3.54	3.59	3.65
Availability of programs/activities	3.71	3.55	3.63
Opportunity to participate	3.79	3.54	3.65