Community College of Aurora
Survey of Currently Enrolled Students Results
Spring 2007
SUMMARY

Purpose

The Survey of Currently Enrolled Students measures student satisfaction with 33 items related to instruction, student services, college services, and other issues at CCA 

Methodology

The survey asked students to rate their level of satisfaction from 1 (“low”) to 4 (“high”) for each of the 33 items. The survey items used this year were the same as were used in Spring 2003. There were no changes in the questions or wording.

 The survey was administered to students in 38 classes, each with an enrollment of at least ten students. The courses were selected at random from a list of all face-to-face courses offered in the Spring semester. Total enrollment in the selected courses was 700. Packets containing surveys, instructions, a cover letter from the Director for Institutional Research and a return envelope were sent to the 38 faculty members who taught the courses. Faculty members were asked to administer the survey during the month of April and return the completed survey forms via campus mail. A total of  215 surveys from 19 sections were returned by the middle of May.

 The responses to the 33 items were entered into an Excel spreadsheet, tallied, and the mean calculated for each item for all respondents, for full-time respondents, and for part-time respondents. SPSS (Statistical Package for the Social Sciences) was used to gather the statistics.  The means for two questions (“overall quality of instruction” and  “overall quality of student services”) which were traditionally reported on the now-discontinued CCA Scorecard were compared with means for those items from 2000, 2001, 2002 and 2003.  Students’ written comments were transcribed and delivered to the College president.

Results

The five items with which students expressed the highest level of satisfaction were:

•          Overall quality of instruction            (Mean = 3.48) 

•          Printed schedule of classes                         (3.47)

•          College catalog                                             (3.46)

•          Campus climate for diversity                        (3.33 tie)

•          Walk-in registration                                       (3.33)

•          Web-based registration                                (3.31 tie)

•          College website                                            (3.31)

The five items with which students expressed the lowest level of satisfaction were:

•          Food service                                   (Mean = 2.63)

•          Telephone registration                                 (2.82)

•          Orientation                                                   (2.88)

•          Library services                                           (2.91)

•          Veterans’ services                                       (2.95)

Of the 215 respondents, 112 were full-time and 92 were part-time;  one student did not respond to this question.  Full-time and part-time students differed the most on the following items, with part-time students rating all of the items higher than did full-time students:

•          Library services

•          Financial Aid

•          Student life/student activities

•          Bookstore

•          CCA’s image