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Job Title:               Birthday Party Specialist
Department:          Education 
Supervised By:     Education Programs Manager
Status:                   Non-exempt
Prepared By:         Dana Monroe
Reviewed By:        Sarah Brenkert                    
Date:                       March 2015
BASIC function and Summary
The Birthday Party Specialist ensures a consistently positive and high quality experience for all of the Museum’s guests. The Birthday Party Specialist coordinates and oversees logistics and customer service for Museum birthday parties, supports daily Museum operations on the floor, and serves as a Manager on Duty in the Museum. The Birthday Specialist assists Education staff in opening and closing the Museum, and supports other Museum programs and events as needed.
Hours:    20 hours per week
Saturdays 8:30-5:30 and Sunday 8:30-5:30
(weekend work days and hours are non-negotiable) and one 4 hour shift during the work week.
Rate:       $9-10/hour

Birthday Party Logistics
Ensure a memorable, high-quality guest experience for guests by providing logistical support for birthday parties. This may include but is not limited to:
Working closely with the Group Sales and Reservations Coordinator (GSRC) regarding daily party schedules and specific client needs
Greeting guests at the Museum entrance and helping guests find assigned rooms
Transporting and storing food; bringing carts to assist guests in moving items
Ensuring guests adhere to their assigned room times to maintain the daily schedule
Communicating and coordinating with other staff members supporting parties
Supporting GSRC in the management of birthday party supplies and consumables
As needed, facilitate party activities with enthusiasm and professionalism; create a high-energy party environment and help everyone – children and adults – have fun.
Communicate with guests to proactively address and resolve questions, issues or problems that arise; be available and responsive at all times to birthday party families.
Responsible for set up and tear down of birthday parties; may include but is not limited to lifting and moving tables and chairs, arranging decorations, cleaning birthday party room

General Museum Operations
Welcome guests and provide excellent customer service on the Museum floor and in programs
Clean, organize, restock and reset exhibits throughout the day
Monitor exhibits for cleanliness, safety and adequate supplies; report malfunctions or needs to appropriate staff promptly
Assist Education and Guest Services teams with opening and closing of the Museum
Facilitate programs as assigned (may include but is not limited to: birthday party activity add-ons, informal programs and activities, special events and Story Time)
Serve as a Manager on Duty in the Museum one day/week, or as needed

Strong commitment to customer service
Effective problem-solver and exceptional skills in organization and multi-tasking
Ability to communicate with customers and co-workers in a respectful, confident, and calm manner
Energetic and flexible; demonstrated ability to take initiative to complete tasks and make decisions
Friendly and approachable; comfortable interacting with the public (adults and children of all ages)
Professionalism: ability to take on all responsibilities of the position with enthusiasm and spirit of teamwork
Ability to handle emergency situations with professionalism and competence; First Aid and CPR certification a plus
Experience working with children and families; theater, education or hospitality experience
Enthusiastically support the Children’s Museum mission of creating a community where children and their grown-ups learn through play.
Abide by all Museum Policies and Procedures.
Fluent English proficiency, verbal and writing.
Wear appropriate attire and uniform when on duty.
At least 18 years of age.
Ability to work evenings, weekends, and special events as needed
High School diploma or equivalent
Customer service experience (2 years)
Demonstrated leadership or managerial abilities (1-2 years)
Demonstrated ability to engage in public speaking
TRAVEL  No travel is expected for this position
WORK ENVIRONMENT  This job operated in a bustling environment where children playing and a moderate noise level are common. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
PHYSICAL DEMANDS  Ability to lift up to 40lbs and stand for extended periods of time (up to 6 hours).

Other physical requirements of the position may include but are not limited to walking, bending, stooping, crouching or sitting on the floor, reaching.
The Museum is a stimulating and team-oriented environment. The Museum is committed to diversity and encourages all qualified candidates to apply.

Please send a cover letter and résumé to Dana Monroe at  No phone calls, please.  Applicants who do not submit a cover letter will not be considered. Closing date is April 3, 2015.


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Job Type: Part-Time
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Job Type: Full-Time
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Link to Application Page:
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Job Type: Full-Time
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Requirements (Education, Skills Experience):
• One to three years’ experience in a licensed child care facility.  • Must be Lead Teacher qualified in the state of Colorado.  • Must be at least 18 years old.  • Must possess knowledge and understanding of all current state and local regulations.  • Completion of required ECE courses.  • Must maintain state in-service requirements.  • Must meet all state qualifications for classroom teaching positions.  • Neat, clean, and professional appearance  • Able to react to emergency situations within 50 feet in 15 seconds.  • Able to lift up to 30 pounds.  • Able to see, hear, and communicate verbally and in writing with staff, parents, and children.  • Able to stand for long periods of time, at least 75% of the day.   • Must be able to bend, stoop, squat, at least 95% of the day.
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Closing Date (If less than 30 days):


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Job Type: Full-Time
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Salary: $12 - $15 per hour
Hours: 8 – 5
Starting Date: April 20, 2015
Link to Application Page:
Closing Date (If less than 30 days): April 15, 2015

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