Please Read Carefully:

This course is being offered using Blackboard Vista.as the Learning Management System.  The login for your CCA Blackboard Vista course is at http://online.ccaurora.edu.You will not be able to access your course until the start date, June 1^st.  

For technical assistance:

A support desk is available 24 hours a day, 7 days a week to assist you with setting up your computer and solving problems. http://www.ccaurora.edu/students/helpdesk/

PC Help Desk Skills

CIS263-277 (Open Enrollment)

3 Credit Hours

(Depends on Start Date)

COURSE DESCRIPTION:

Enables the student to understand and develop appropriate help-desk techniques.  Includes roles of help-desk personnel, and how to troubleshoot hardware and software problems.

COURSE WEBSITE:

http://online.ccaurora.edu

INSTRUCTOR INFORMATION:

Name

Matthew Earnhardt

Phone

303-775-3945

E-mail

Use Blackboard Vista

Fax

303-340-7228

Mailbox Location

Building 903 Room 203D

Other

REQUIRED COMPUTER SKILLS:

·         Send/receive mail

·         Download files to your computer and then open them

·         Basic word processing skills 

·         Experience with the Blackboard Vista tool or reference the help page with Information on Blackboard Vista

REQUIRED TEXT BOOK(S):

Course Technologies: A Guide to Computer User Support for Help Desk & Support Specialists, Third Edition, by Fred Beisse. ISBN: 0-619-21668-9 © 2004 

REQUIRED MATERIALS:

REQUIRED HARDWARE/ SOFTWARE:

·         Supported Web-browser

·         To confirm your software is supported, run the Browser Check at http://online.ccaurora.edu

·         You can find detailed information on hardware/software support and information on the Technical issues page.

HOW TO GET STARTED:

Log into BBVISTA and email instructor

ORIENTATION SESSION/FIRST MEETING:

Depends on Start Date

OTHER INFORMATION: