Director, Student Success Center


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POSITION TITLE:   Director, Student Success Center                 


POSITION STATUS:  Exempt        FLSA STATUS:  Exempt

REPORTS TO:  Associate Vice President of Student Affairs         

SUPERVISES:  Four professional staff including: Director of TRIO Student Support Services; Program Director of Upward Bound; Project Director of Transfer Success; and the Coordinator of the Colorado Opportunity Scholarship Initiative (COSI)

The Community College of Aurora aspires to be the college where every student succeeds. Staff, faculty and students work together to create the best learning environment for our students. We have a strong value for Inclusive Excellence (please see statement below), we proudly embrace a Guided Pathways philosophy, and we elevate quality and innovation throughout our teaching, learning and service efforts.

Position Summary:

The Student Success Center:   

The Student Success Center (SSC) at the Community College of Aurora is dedicated to increasing the retention, completion and transfer of CCA students – especially those who are underrepresented in higher education, financially under-resourced, first generation in college, and/or nontraditional. We facilitate student transitions, build community and guide students through the completion of their two year degree in preparation for a successful transition to a four-year college or into the workforce. These programs, open to all eligible CCA students, include the TRIO Student Support Services program, the English as a Second Language (ESL) TRIO Student Support Services program and the Colorado Opportunity Scholarship Initiative (COSI). The SSC also houses the Transfer Success Office which serves the needs of CCA students transferring to a four-year college as well as students connected to a variety of scholarship programs. The SSC also encompasses all ASCENT students from three public school districts.

The Student Success Center provides a variety of academic, financial and career skill building opportunities including but not limited to: group advising; one on one advising;  tutoring; a college visit program; career, transfer, financial literacy and academic success workshops; transfer planning and preparation workshops.

The Position:

The Student Success Center Director provides intentional leadership to the programs of the Student Success Center as well as outreach to the broader campus community. The Director must possess strong collaboration and communication skills, the ability to thoughtfully and strategically execute long range planning, and the ability to positively represent the Community College of Aurora to its many external partners. The Director must balance a strong organizational skill set with key interpersonal skills – maintaining program details, significant fiscal management, highly developed supervisory skills, a strong vision for the success of the SSC and experience building a staff culture of teamwork, respect and inclusion.

Duties and Responsibilities:

Human Resources:

  • Provide leadership and model CCA values.
  • Responsible for ensuring an inclusive, engaging and respectful work environment/culture.
  • In collaboration with the team, develop and/or coordinate professional development and training opportunities for SSC staff members to achieve the departmental mission.
  • Provide leadership, guidance and oversight for the SSC, the staff and all operations related to the center.
  • Supervise and evaluate the performance of the SSC leadership team.
  • Provide and ensure appropriate supervision and coordination of all other SSC personnel.
  • Ensure deadlines for performance planning and evaluation, recommended salary adjustments, and similar functions in both the classified and exempt professional systems are met.
  • Ensure appropriate onboarding processes for all new staff.

Budget/Fiscal Management:

  • Manage the general fund budget and support Project Directors in the management of their program specific budgets.
  • Ensure grant budgets are appropriately spent in accordance with federal regulations – ensuring TRIO funds are spent appropriately and on services for TRIO participants.
  • Provide leadership in yearly budget development in accordance with SSC mission, federal TRIO regulations and state guidelines.
  • Responsible for compliance with CCA and federal fiscal regulations.
  • Approve expenditures, including those for personnel, travel and procurement.
  • Present recommendations and rationales for consideration of all funding through the annual budget process.
  • In collaboration with the SSC administrative support specialist, develop systems for maintaining high levels of fiscal accountability in the SSC (including monthly reconciliation, preparation for a potential audit and appropriate filing systems).

Development and Assessment of SSC Services:

  • Ensure the department has access to data and information management systems (e.g., from registration and records, admissions, institutional research) needed to operate effectively.
  • Lead staff in assessment and evaluation activities including: student satisfaction surveys, exit survey processes, program evaluation (utilizing CAS Standards), qualitative data collection and quantitative analysis using IR data. 
  • Lead staff in development and oversight of program goals and objectives related to student retention, completion and transfer.
  • Collaborate with Institutional Research to ascertain benchmarks for student retention, completion and transfer.
  • Ensure the completion of the TRIO Annual Performance Reports.
  • Provide year end reports to the Associate Vice President of Student Affairs and ensure all other reporting requirements are met including federal, state, city and other funding agency obligations.

Program Advocacy, Outreach and Partnership Development:

  • Work collaboratively within the divisions of Student Affairs and Academic Affairs to build partnerships that support student academic success for SSC participants.
  • Support the Project Director of the Transfer Success Office to build relationships with four year colleges and universities in order to strengthen support for transfer students.
  • Advocate on campus and externally for all SSC programs – ensures campus knowledge of SSC programs and how those programs support student success.
  • Serve on campus committees or relevant external groups as assigned or approved by supervisor.
  • Look for opportunities to increase funding of SSC programs in collaboration with the Associate Vice President of Student Affairs and Director of Strategic Partnerships and Resource Development.
  • Ensure renewal grants, annual reports and other requirements for maintaining the SSCs grant-funded activities are met.
  • Lead collaborative planning processes informed by all levels of staff and by student feedback.

Required Qualifications:

  • Master’s degree from an accredited institution in Higher Education, Student Affairs or related area and four or more years of relevant experience


Bachelor’s degree from an accredited institution and eight or more years of relevant experience

  • Demonstrated experience building and managing professional staff teams, specifically including staff supervision and staff development experience
  • Experience managing federal and/or state grants (such as TRIO; Department of Labor; Workforce Innovation and Opportunity Act (WIOA); Perkins: Strengthening Working Families Initiative (SWFI); Temporary Assistance for Needy Families (TANF); and Trade Adjustment Assistance (TAA) grants)
  • Budget management experience
  • Experience compiling data and writing reports for grants, programs and/or other entities
  • Demonstrated experience supporting and advocating for students from diverse cultural and socioeconomic backgrounds
  • Demonstrated experience in strategic and tactical planning as a means to achieving stated student success goals and outcomes
  • Demonstrated commitment to Inclusive Excellence
  • Knowledge of program evaluation methods

Preferred Qualifications:

  • Master’s degree from an accredited institution in Higher Education, Student Affairs or related area and four or more years of relevant experience
  • Knowledge of Banner
  • Familiarity with federal reporting requirements (EDGAR, Code of Federal Regulations, OMB)
  • Experience working in academic learning communities, including residential, first year experience or other academic learning programs
  • Experience with Federal TRIO programs
  • Experience in a community college setting
  • Experience developing curriculum and teaching
  • Experience with Concurrent Enrollment, ASCENT, or similar high school bridge program
  • Knowledge of the two-year to four-year transfer process
  • Experience with academic advising and/or career counseling methods

Annual Salary Rate:  Salary placement will be in the low $60s.  CCA offers an excellent benefit plan. Leave and holiday benefits are also included. For more information on the insurance benefits, click on the following link:  Benefits


Deadline to Submit Application Material: Position will be open until filled.    


Application Process: When submitting your application material, please include an unofficial copy of your college transcripts showing the highest degree achieved. Unofficial transcripts should be submitted to

If you have questions regarding this position, please contact us at 

By submitting an application for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.

The Federal Clery Act (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the Student Right to Know page. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.

Notice to all Applicants:

  • Proof of eligibility to work in the United States must be produced within three (3) days of hire.
  • Direct deposit of payroll is a condition of employment.
  • Final candidate is subject to a criminal background check prior to final selection process.
  • Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.
  • CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page.
  • Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.

Community College of Aurora Inclusive Excellence Statement:

You matter. You are valued. You belong. CCA is a community that is committed to equity, diversity, and inclusion through Inclusive Excellence. We can only achieve this together.

CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our College community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement. Inclusive Excellence will provide a foundation for student and institutional success.

For more information on CCA’s commitment to Inclusive Excellence please visit the Inclusive Excellence page.

Non-Discrimination Statement: The Community College of Aurora prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policies 3-120 and 4-120.  The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, gender identity, or sexual orientation in its employment practices or educational programs and activities.  The Community College of Aurora will take appropriate steps to ensure that the lack of English language skills will not be a barrier to admission and participation in vocational education programs.

For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at  You may also contact the Office for Civil Rights, U.S. Department of Education, Region VIII, Federal Office Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204, telephone (303) 844-5695.

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Robert Callaway at 303-360-4733or at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.


CCA Mission: "The Community College of Aurora serves our diverse community by providing high quality instruction and support services to prepare students for transfer and employment."

Vision:  We aspire to be the college where every student succeeds.


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