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Financial Aid Appeal and Work Study Processing Advisor

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POSITION TITLE:   Financial Aid Appeal and Work Study Processing Advisor

POSITION STATUS:  APT, Non-Classified                      

REPORTS TO:  Financial Aid Director

SUPERVISES:   Work-study  students as assigned by the Director                                   

POSITION SUMMARY:             

 Provide the highest quality of customer service, dissemination of accurate and timely information and financial aid related services to students, parents, faculty and staff. Provides services to financial aid applicants including financial aid advising, reviewing and verification of files for accuracy needed for packaging and awarding various forms of financial assistance. The position also is responsible for managing all the appeal programs including Satisfactory Academic Progress Appeals and Professional Judgement Appeals.  In addition, this position plan, organize and manage the employment of work study program for the College.


  • Manage the Satisfactory Academic Progress Appeal process which measures a student’s performance in: cumulative completion rate, cumulative grade point average (GPA), and maximum time frame. The Advisor is responsible for ensuring that all students applying for or receiving federal, state of Colorado, or designated institutional financial aid funds, are meeting these standards.
  • Manage the Petition for Dependency Override Appeal and Financial Aid Professional Judgment Appeal process.
  • Process, approve and initiate the authorization of all student employment on campus.  Provide proper work authorization and hourly pay rates to Payroll.  Monitor work study funds by running financial aid reports and verification against expenditures as provided by Payroll.  Reduce award amounts and notify Payroll of changes.
  • Coordinate with fiscal affair office to reconciliation work study funds and allocations monthly.
  • Stay current on federal, state and institutional guidelines to insure compliance.
  • Maintain work study section of the CCA portal.  This requires updating and maintenance of job vacancies, information on how students can locate employment, and the process necessary to complete employment forms.
  • Determine eligibility and authorize awards from federal, state, institutional and private programs in compliance with all rules, regulations and guidelines. Utilize existing funds to maximize number of students receiving assistance.
  • Review student financial aid application information for accuracy; review and verify student financial aid records for completeness and compliance to regulations, rules and guidelines; determine if additional documentation is necessary and notify applicants of their status; apply guidelines in preparing student records for awarding and/or modification of awards.
  • Provide information, advise and counsel individuals and groups, including prospective and current students, parents, faculty, staff, and other professionals in the financial aid community about available programs, application procedures, eligibility requirements and student rights and responsibilities.
  • Revise awards as individual circumstances change.
  • Assist in other areas of the financial aid office as assigned.


1.    Bachelor’s degree from accredited institution.

2.    Minimum of one year of Financial Aid work experience.

3.    Effective oral and written communication skills.

4.    Strong interpersonal skills.

5.    Customer Service experience

6.    Sound management skills and effective decision making.

7.    Familiarity with Microsoft Excel.


  1. Degree in education, counseling, accounting, finance, or management.
  2. At least three years of work experience in a financial aid office in higher education.
  3. Ability to work collaboratively as part of a team
  4. Collaborative management and  student training experience
  5. Commitment to customer service, higher education and working with students.
  6. Knowledge of federal financial aid policies and programs.
  7. Working knowledge or familiarity with Banner student system.
  8. Knowledge of National Student Loan Data System.
  9. Knowledge of Common Origination and Disbursement System.
  10. Knowledge of financial aid operations with electronic data exchange process.

Salary Range:  Anticipated salary range is in the high $30’s to low $40’s depending on experience and education. CCA offers an excellent benefit plan. Leave and holiday benefits are also included. For more information on the insurance benefits, click on the following link:  Benefits

Deadline to Submit Application Material: A review of applications will begin on ­­­November 27, 2017 and will continue until the position is filled.  This position will remain posted until the position is filled. 

Application Process: When submitting your application material, please include an unofficial copy of your college transcripts showing the highest degree achieved.

If you have questions regarding this position, please contact us at 

By submitting an application for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of my knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.

The Federal Clery Act (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the Student Right to Know page. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.

Notice to all Applicants:

  • Proof of eligibility to work in the United States must be produced within three (3) days of hire.
  • Direct deposit of payroll is a condition of employment.
  • Final candidate is subject to a criminal background check prior to final selection process.
  • Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.
  • CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page.
  • Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.

Community College of Aurora Inclusive Excellence Statement:

You matter. You are valued. You belong. CCA is a community that is committed to equity, diversity, and inclusion through Inclusive Excellence. We can only achieve this together.

CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our College community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement. Inclusive Excellence will provide a foundation for student and institutional success.

For more information on CCA’s commitment to Inclusive Excellence please visit the Inclusive Excellence page.

Non-Discrimination Statement: The Community College of Aurora prohibits and will not tolerate discrimination or harassment that violates federal or state law, Board Policy 3-120 or Board Policy 4-120. The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion or sexual orientation. The College complies with Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, the Education Amendments of 1972 (Title IX), the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Americans with Disabilities Act, Pregnancy Discrimination Act of 1978, Vietnam Era Veterans Readjustment Assistance Act of 1974; Executive Order 11246, and sections 24-34-301, C.R.S. et seq.

For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at

CCA Mission: "The Community College of Aurora serves our diverse community by providing high quality instruction and support services to prepare students for transfer and employment."

Vision:  We aspire to be the college where every student succeeds.

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