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Client Testing Specialist

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POSITION TITLE: Client Testing Specialist           

POSITION STATUS: Exempt                               

REPORTS TO: Testing Center Director                 

SUPERVISES: Office Assistant (work-study staff)                      

POSITION SUMMARY: Client Testing Specialist supports the Director in the management of the Testing Center and in the supervision of work-study staff at CentreTech, Lowry and Buckley Testing Centers. The Community College of Aurora Testing Center administers placement, online distance education, credit for prior learning and certification tests to students, the community, and the military and their families. The Client Testing Specialist will perform and oversee the main functions of the Testing Center (test administration) as well as offer support to the Director in planning the Testing Center activities, developing the business, implementing changes and supervising staff.         

DUTIES & RESPONSIBILITIES:

General Testing Functions:

  • Administer all tests offered by the Community College of Aurora Testing Center (DSST, CLEP, Accuplacer/Community College Placement Testing (CCPT), HOBET,  Online/Distance Education Exams and any other test offered, including testing at Buckley Air Force Base.
  • Answer questions and make decisions or recommendations regarding placement tests, remote proctoring, test scores needed, etc.
  • Troubleshoot with the Testing Director, with the IT department or with the testing company when technical problems arise during testing.
  • Ensure placement testing scores upload in Banner, generate ad hoc score and testing data reports, upload test scores upon reception (ACT, SAT, etc.)
  • Obtain and maintain all access codes for users on various testing platforms and computer software.
  • Monitor and track office supply usage and order supplies when needed, research/maintain testing software (e.g. LanSchool), create/maintain physical file structure and the shared Testing drive.
  • Maintain Testing Center schedule and ensure coverage, special testing sessions and increase coverage for peak periods.
  • Maintain or improve Testing Center procedures including: CCA Admissions and testing policy procedures, test administration/reporting for each test, testing center procedures and forms, testing center publications. Revise when necessary.
    • Ensure testing center information is current in all publications including: course catalog, testing email, testing voicemail. Business cards, and other department publications.
    • Assist Director with scheduling and/or presenting issues, concerns, and information during staff meetings. 

Supervision:

  • Train work-study staff on testing administration and other clerical tasks.
  • Assign projects to work-study staff and follow-up on completion of tasks.
  • Provide feedback to staff when requested/needed. Inform the Director of any performance issue or on exceptional performance.
  • Provide additional training to proctors when requested/needed.

Specific Duties and Responsibilities include and are not limited to:

  • Assist the Director in planning and implementing any new testing procedures related to external CCA initiatives (e.g. revenue generating exams, Rocky Mountain College Testing Association (RMCTA), and building external partnerships with other institutions).
  • Assist the Director in researching opportunities for new types of testing to serve the student/community, in making decisions about which test would benefit the testing center, in applying to become a testing center for new tests, and in applying for and maintaining NCTA membership.
  • Communicate with testing vendors and external institutions to improve and strengthen professional connections within the testing community.
  • Collaborate with CCA College Communications to improve outreach and awareness of Testing Center services.
  • Oversees daily finances to ensure all funds, payments, and refunds are being processed accordingly (e.g. vendor checks, ordering testing supplies directly from vendor, and deposit slips).
  • Establish and complete special projects and goals stated within the individual’s yearly performance plan.

REQUIRED QUALIFICATIONS:

  1. Bachelor’s degree (or higher) in psychology, psychometrics, measurement, mathematics, or a closely related field
  2. Intermediate to advanced computer skills including Internet and MS Office.
  3. Customer service skills
  4. Excellent sense of organization and planning
  5. Proficiency reading and writing English; strong communication skills
  6. Knowledge and understanding of educational assessment testing development and administration
  7. Sense of responsibility and accountability
  8. Ability to work with little supervision
  9. Experience working with diverse populations and a commitment to creating an inclusive work environment 

PREFERRED QUALIFICATIONS:

-       Experience proctoring classroom or testing center exams

-       Proficiency using Microsoft Excel and PowerPoint

-       Ability to design and maintain simple web pages

-       Bilingual; English/Spanish preferred

-       Experience working in higher education

Salary Range:  Anticipated salary range is in the mid $30’s to $40,000 depending on experience and education. CCA offers an excellent benefit plan. Leave and holiday benefits are also included. For more information on the insurance benefits, click on the following link:  Benefits

Deadline to Submit Application Material: A review of applications will begin on November 20, 2017 and will continue until the position is filled.  This position will remain posted until the position is filled. 

Application Process: When submitting your application material, please include an unofficial copy of your college transcripts showing the highest degree achieved.

If you have questions regarding this position, please contact us at HR@ccaurora.edu 

By submitting an application for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of my knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.

The Federal Clery Act (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the Student Right to Know page. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.

Notice to all Applicants:

  • Proof of eligibility to work in the United States must be produced within three (3) days of hire.
  • Direct deposit of payroll is a condition of employment.
  • Final candidate is subject to a criminal background check prior to final selection process.
  • Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.
  • CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page.
  • Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.

Community College of Aurora Inclusive Excellence Statement:

You matter. You are valued. You belong. CCA is a community that is committed to equity, diversity, and inclusion through Inclusive Excellence. We can only achieve this together.

CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our College community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement. Inclusive Excellence will provide a foundation for student and institutional success.

For more information on CCA’s commitment to Inclusive Excellence please visit the Inclusive Excellence page.

Non-Discrimination Statement: The Community College of Aurora prohibits and will not tolerate discrimination or harassment that violates federal or state law, Board Policy 3-120 or Board Policy 4-120. The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion or sexual orientation. The College complies with Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, the Education Amendments of 1972 (Title IX), the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Americans with Disabilities Act, Pregnancy Discrimination Act of 1978, Vietnam Era Veterans Readjustment Assistance Act of 1974; Executive Order 11246, and sections 24-34-301, C.R.S. et seq.

For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at Cindy.Hesse@CCAurora.edu.

CCA Mission: "The Community College of Aurora serves our diverse community by providing high quality instruction and support services to prepare students for transfer and employment."

Vision:  We aspire to be the college where every student succeeds.

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