Job Title: Education Staffing and Training Manager
Status: Full-time, Exempt
Reports To: Senior Director of Education and Evaluation
The mission of the Children’s Museum of Denver at Marsico Campus is to create extraordinary experiences that champion the wonder and joy of childhood.
BASIC FUNCTION AND SUMMARY
The Education Staffing and Training Manager ensures a consistently positive and high quality guest experience by leading the Education team responsible for facilitating experiences on the Museum floor that are inspiring, curious, welcoming, playful, inventive, and expert in nature.
The Education Staffing and Training Manager oversees the hiring, training, and supervision of the department’s front line staff (Museum Associates), responsible for customer service, exhibit facilitation, and guest experience on the Museum floor. The Staffing and Training Manager is responsible for the daily scheduling and support of Museum Associates and for the scheduling and fulfillment of staffing requests related to special programs, workshops, special events and facility rentals. Additionally, the Education Staffing and Training Manager serves as “Manager on Duty” for the Museum when scheduled, and assumes the required management responsibilities.
Hours: 40 hours per week (Tuesday-Saturday), additional weekend and evening hours as needed
Salary Range: $34,000-$37,000 annually, full benefits
Supervision and Training (50%)
•Hire and train Museum Associate team members; hire, train, supervise and mentor the Floor Supervisor team (who directly manage Museum Associates). •Design and implement on-going professional development and training for Museum Associate team, Education Dept. staff and volunteers to develop team’s capacity to engage children and adults in joyful play and learning, to serve as ambassadors of the Museum’s mission and brand, and to facilitate developmentally appropriate Museum experiences.
•Ensure that policies related to the Museum Floor are followed by Museum Associates, analyze policy effectiveness, and propose changes when needed.
•Conduct regular formal and informal performance reviews of Floor Supervisors; support Floor Supervisors in conducting performance reviews of Museum Associates.
•With the other members of Education Department management team, lead weekly departmental staff meetings and provide on-going support and coaching for the Education Department staff.
•Collaborate with Museum HR department to develop and implement trainings across departments for front line staff.
Floor Interactions & Guest Experience (20%)
•Model welcoming, responsive, inclusive facilitation techniques on the floor. Model appropriate adult-child interactions and exemplary customer service with Museum guests.
•Lead Museum Associate and Floor Supervisor team in daily opening and closing procedures on the Museum floor; help lead daily morning staff rallies.
•Take shifts on the floor as needed; clean and reset exhibits throughout the day and help ensure a clean, safe Museum environment.
•Collaborate with the Volunteer Services Manager and Specialist to identify opportunities for volunteer involvement on the Museum floor and help train and support a corps of positive, engaged volunteers
•Support Education Floor Supervisors in their respective operational areas including: staff scheduling, training support, exhibit consumables, volunteers, public programs/events.
•Collaborate with Education Operations Coordinator, Facilities, Guest Services and Exhibits teams to maintain and communicate up-to-date information regarding safety and security as it relates to Museum floor and front-line staff.
•Develop and manage labor budget for Museum Associate team including weekly tracking of hours. Develop and manage supply and training budgets.
•Develop job postings and job descriptions in collaboration with Department Director and Human Resources department. Submit administrative paperwork for employee hiring and termination to Human Resources accurately and in a timely way.
•Coordinate intra- and inter-departmental requests for staffing special events, programs, facility rentals outside of normal Museum hours. Develop processes and procedures for staffing requests and fulfillment. Communicate promptly and thoroughly regarding schedule requests/updates or suggestions
Manager on Duty (10%)
•Act as Manager on Duty (MOD) two to three days per week. MOD duties include but are not limited to checking in with all staff who work with guests, serving as their first call if they need support, and maintaining a safe environment for guests, volunteers, and staff
•Assist with training and mentoring of new Managers on Duty.
ABILITIES, SKILLS, KNOWLEDGE
•Educational philosophy aligned with Museum mission, vision and values.
•Ability to lead, develop and motivate a high-performing team while supporting the organization as a whole. Strong commitment to training, empowerment, and accountability.
•Flexible and energetic. Excellent problem solving skills.
•Proven ability to coordinate multiple tasks and manage time effectively
•Ability to handle emergency situations with professionalism and competence.
•Positive attitude in challenging situations
•Readiness to work evenings and weekends as needed
•Ability to load, unload and set up materials and equipment (up to 50 lbs). Able to stand for extended periods of time (up to 6 hours).
•Abide by all Museum policies and procedures. Wear appropriate attire and uniform when on duty.
•Bachelors’ degree in related field
•Minimum one year supervisory and leadership experience
•Minimum one year experience planning and facilitating training for adults
•Budget management experience
•Fluent English proficiency, strong writing and public speaking skills
•2+ years supervisory and leadership experience
•Experience in early childhood education, nonformal education and/or family learning
•Spanish language proficiency
•Infant-Child First Aid and CPR certified
•Direct supervisor of three Floor Supervisors; oversight of entire Museum Associate team (30+ part-time employees)
•Support for volunteers
•Serve as Manager on Duty as assigned
The noise level in the work environment is moderate to noisy.
TRAVEL None expected
To apply, please submit a professional resumé, letter of interest and contact information for 3 professional references to Sarah Brenkert: SarahB@cmdenver.org by Monday, May 9, 2016. Position remains open until filled.
Please reference the name of the position you are seeking in your cover letter and email subject. No phone calls, faxes or drop-ins, please.
The Museum is a stimulating and team-oriented Non Profit environment. The Museum is committed to diversity and encourages all qualified candidates to apply.